Strategic IT Service Desk & Data Center Leader
Empowering Teams & Elevating Incident Response
Gary Wendt is an accomplished IT Executive and Incident Management Leader with a proven track record of building resilient teams and driving operational excellence. With deep expertise in data center operations, service desk transformation, and enterprise incident response, he leads with clarity, adaptability, and a commitment to continuous improvement.
Gary has successfully guided teams through mergers, platform migrations, and high-impact outages—implementing ITIL-aligned frameworks, mentoring programs, and performance dashboards that elevate service delivery. His hands-on experience spans mainframe systems, cloud infrastructure, and enterprise applications, making him a trusted leader in both technical and strategic domains.
WHAT'S HAPPENING NOW?
I am currently working on my PMI-PMP Certification
Over 25 Years
Years of IT Support
Over 15 Years
IT Team Management
350+
Major Incident Managed
Professional Journey
With over two decades of progressive experience in IT operations, Gary Wendt has built a career rooted in reliability, leadership, and technical excellence. Beginning as a Computer Operator and rising through the ranks to Senior Shift Supervisor and IT Service Desk Manager, Gary has consistently demonstrated a deep understanding of enterprise systems, data center environments, and incident response.
His journey reflects a hands-on mastery of infrastructure support, team supervision, and service delivery, culminating in a strategic role in Major Incident Management where he led high-stakes recovery efforts and cross-functional coordination during critical outages.
Proven Leadership
With years of experience in IT operations and incident management, Gary leads teams with clarity, purpose, and results. He builds high-performing groups by fostering collaboration, mentoring talent, and aligning strengths to meet service goals. Known for adapting seamlessly to change, Gary leverages cross-functional teams to navigate complex transitions and drive continuous improvement. He leads by example—modeling accountability, resilience, and operational discipline to elevate team performance and deliver consistent, high-impact outcomes.
Broad Range of Technical Support
Gary brings deep expertise in supporting mission-critical infrastructure and enterprise applications across diverse environments. His technical support background spans mainframe operations, Unix and Windows servers, and cloud platforms like AWS—ensuring system uptime, performance, and reliability. He has managed batch processing, backups, system restarts, and power redundancy events with precision and discipline.
In application support, Gary has maintained and monitored high-impact platforms including Finance & Risk systems and tax applications used by Fortune 500 clients. He coordinated deployments, documented changes, resolved access issues, and liaised between support teams and business stakeholders. His hands-on approach, combined with proactive communication and problem-solving, consistently delivers stable, responsive, and well-supported IT environments.
Incident Management Expertise
Gary has extensive experience leading Major Incident Management across enterprise environments, specializing in rapid response, stakeholder coordination, and ITIL-aligned resolution. He consistently meets strict response timelines—declaring incidents, launching support bridges, and issuing communications within minutes. Gary drives recovery efforts by coordinating technical teams, escalating issues, and maintaining clear, timely updates to business and infrastructure leaders. Post-incident, he manages problem tracking and Root Cause Analysis, ensuring accountability and continuous improvement. His disciplined approach minimizes disruption, reinforces service reliability, and empowers teams to respond effectively under pressure
Commitment to Excellence
Gary Wendt exemplifies a career built on operational discipline, continuous improvement, and unwavering accountability. Whether leading incident response, mentoring teams, or optimizing service delivery, Gary consistently sets high standards and follows through with precision. His proactive mindset, cross-functional collaboration, and dedication to structured processes reflect a deep commitment to excellence—ensuring that every initiative he leads is resilient, impactful, and aligned with organizational goals.
